{"id":3,"date":"2020-10-15T17:14:25","date_gmt":"2020-10-15T16:14:25","guid":{"rendered":"https:\/\/hexopay.com\/?page_id=3"},"modified":"2023-09-20T12:01:37","modified_gmt":"2023-09-20T11:01:37","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/hexopay.com\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"

Privacy Notice<\/b><\/span><\/h2>\n

BACKGROUND:\u00a0<\/span><\/b><\/span><\/p>\n

Hexopay Ltd. understands that your privacy is important to you and that you care about how your personal data is used. We r<\/b>espect and value the privacy of all of our customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our <\/b>obligations and your rights under the law.<\/span><\/p>\n

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  1. Information About Us<\/b><\/span><\/li>\n<\/ol>\n

    Hexopay Limited, a limited company registered in England under company number 10574398<\/span><\/p>\n

    Registered address: Spitfire House 19 Falcon Court, Preston Farm Industrial Estate, Stockton-On-Tees, United Kingdom, TS18 3TU<\/span><\/p>\n

    VAT number: GB 276864157<\/span><\/p>\n

    Data Protection Officer: A Coyne<\/span><\/p>\n

    Email address: dpo@hexopay.com<\/span><\/p>\n

    Telephone number: 01325 956 601<\/span><\/p>\n

    Postal address: 8 Houndgate, Darlington DL1 5RF<\/span><\/p>\n

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    1. What Does This Notice Cover?<\/b><\/span><\/li>\n<\/ol>\n

      This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.<\/span><\/p>\n

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      1. What Is Personal Data?<\/b><\/span><\/li>\n<\/ol>\n

        Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, \u201cthe Data Protection Legislation\u201d) as \u2018any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier\u2019.<\/span><\/p>\n

        Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.<\/span><\/p>\n

        The personal data that we use is set out in Part 5, below.<\/span><\/p>\n

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        1. What Are My Rights?<\/b><\/span><\/li>\n<\/ol>\n

          Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:<\/span><\/p>\n

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          1. The right to be informed about our or my collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.<\/li>\n
          2. The right to access the personal data we hold about you. Part 10 will tell you how to do this.<\/li>\n
          3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.<\/li>\n
          4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 11 to find out more.<\/li>\n
          5. The right to restrict (i.e. prevent) the processing of your personal data.<\/li>\n
          6. The right to object to us using your personal data for a particular purpose or purposes.<\/li>\n
          7. The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.<\/li>\n
          8. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.<\/li>\n
          9. Rights relating to automated decision-making and profiling. We do not use your personal data in this way.<\/li>\n<\/ol>\n

            For more information about our <\/b>use of your personal data or exercising your rights as outlined above, please contact us <\/b>me u<\/b>sing the details provided in Part 11.<\/span><\/p>\n

            It is important that your personal data is kept accurate and up-to-date. If any of the personal data we <\/b>hold about you changes, please keep us informed as long as we <\/b>have that data.<\/span><\/p>\n

            Further information about your rights can also be obtained from the Information Commissioner\u2019s Office or your local Citizens Advice Bureau.<\/span><\/p>\n

            If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner\u2019s Office. We <\/b>would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 11.<\/span><\/p>\n

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            1. What Personal Data Do You Collect and How?<\/b><\/span><\/li>\n<\/ol>\n

              We may collect and hold some or all of the personal [<\/b>and non-personal]<\/b> data set out in the table below, using the methods also set out in the table. We <\/b>do not collect any \u2018special category\u2019 or \u2018sensitive\u2019 personal data <\/b>or personal data relating to children <\/b>or data relating to criminal convictions and\/or offences.<\/b><\/span><\/p>\n\n\n\n\n\n\n\n
              \n

              Data Collected<\/b><\/span><\/p>\n<\/td>\n

              		\n

              How We Collect the Data<\/b><\/span><\/p>\n<\/td>\n<\/tr>\n

              \n

              Identity Information including name, and surname<\/span><\/p>\n<\/td>\n

              		\n

              Webform on Contact Us page.<\/span><\/p>\n<\/td>\n<\/tr>\n

              \n

              Contact information including telephone number and email address<\/span><\/p>\n<\/td>\n

              		\n

              Webform on Contact Us page.<\/span><\/p>\n<\/td>\n<\/tr>\n

              \n

              Business information including company name, years in business, sector, websites operated and target markets<\/span><\/p>\n<\/td>\n

              		\n

              Webform on Contact Us page.<\/span><\/p>\n<\/td>\n<\/tr>\n

              \n

              Payment Transactional information including current processing volume, average transaction volume and solutions required<\/span><\/p>\n<\/td>\n

              		\n

              Webform on Contact Us page.<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

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              1. How Do You Use My Personal Data?<\/b><\/span><\/li>\n<\/ol>\n

                Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we may use your personal data, and our lawful bases for doing so:<\/span><\/p>\n\n\n\n\n\n\n\n
                \n

                What We Do<\/b><\/span><\/p>\n<\/td>\n

                		\n

                What Data We Use<\/b><\/span><\/p>\n<\/td>\n

                		\n

                Our Lawful Basis<\/b><\/span><\/p>\n<\/td>\n<\/tr>\n

                \n

                Administering our business.<\/span><\/p>\n<\/td>\n

                		\n

                Identity Information, Business Information, Payment Transactional Information and Contact Information.<\/span><\/p>\n<\/td>\n

                		\n

                Consent<\/span><\/p>\n<\/td>\n<\/tr>\n

                \n

                Supplying our products and services to you.<\/span><\/p>\n<\/td>\n

                		\n

                Business Information, Payment Transactional Information.<\/span><\/p>\n<\/td>\n

                		\n

                Consent<\/span><\/p>\n<\/td>\n<\/tr>\n

                \n

                Personalising and tailoring our products and services for you.<\/span><\/p>\n<\/td>\n

                		\n

                Business Information, Payment Transactional Information<\/span><\/p>\n<\/td>\n

                		\n

                Consent<\/span><\/p>\n<\/td>\n<\/tr>\n

                \n

                Communicating with you.<\/span><\/p>\n<\/td>\n

                		\n

                Contact Information<\/span><\/p>\n<\/td>\n

                		\n

                Consent<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

                With your permission and\/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, phone or post with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. <\/b>We <\/b>will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.<\/span><\/p>\n

                We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 11.<\/span><\/p>\n

                If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.<\/span><\/p>\n

                In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.<\/span><\/p>\n

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                1. How Long Will You Keep My Personal Data?<\/b><\/span><\/li>\n<\/ol>\n

                  We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):<\/span><\/p>\n\n\n\n\n\n\n\n
                  \n

                  Type of Data<\/b><\/span><\/p>\n<\/td>\n

                  		\n

                  How Long We Keep It<\/b><\/span><\/p>\n<\/td>\n<\/tr>\n

                  \n

                  Identity Information including name, and surname<\/span><\/p>\n<\/td>\n

                  		\n

                  We will retain your data for the period long enough to provide you with the services.<\/span><\/p>\n<\/td>\n<\/tr>\n

                  \n

                  Contact information including telephone number and email address<\/span><\/p>\n<\/td>\n

                  		\n

                  We will retain your data for the period long enough to provide you with the services.<\/span><\/p>\n<\/td>\n<\/tr>\n

                  \n

                  Business information including company name, years in business, sector, websites operated and target markets<\/span><\/p>\n<\/td>\n

                  		\n

                  We will retain your data for the period long enough to provide you with the services.<\/span><\/p>\n<\/td>\n<\/tr>\n

                  \n

                  Payment Transactional information including current processing volume, average transaction volume and solutions required<\/span><\/p>\n<\/td>\n

                  		\n

                  We will retain your data for the period long enough to provide you with the services.<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

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                  1. How and Where Do You Store or Transfer My Personal Data?<\/b><\/span><\/li>\n<\/ol>\n

                    We will only store your personal data in the UK. This means that it will be fully protected under the Data Protection Legislation.<\/span><\/p>\n

                    The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:<\/span><\/p>\n